FREQUENTLY ASKED QUESTIONS

HOW DO I PLACE AN ORDER?

PLEASE CONTACT US DIRECTLY VIA EMAIL FOR ENQUIRIES ABOUT LIGHTING SCULPTURES - DESIGN@STUDIOLLOYD.COM. ALL ORDERS REQUIRE A 60% NON-REFUNDABLE DEPOSIT. GOODS WILL BE READY TO SHIP WITHIN THE LEAD TIME SPECIFIED. LEAD TIMES BEGIN WITH RECEIPT OF PAYMENT AND ORDER DETAILS AND THE FINISHED PRODUCT WILL SHIP WHEN YOUR INVOICE HAS BEEN PAID IN FULL.

WHERE CAN I BUY REPLACEMENT BULBS?

AT THE MOMENT, OUR LIGHT BULBS ARE BOUGHT FROM LOCAL SUPPLIERS IN AND AROUND CAPE TOWN, SOUTH AFRICA. ALL LIGHT BULBS SHOULD BE AVAILABLE FROM ANY SUPPLIER OR A LARGE HARDWARE STORE. PLEASE EMAIL DESIGN@STUDIOLLOYD.COM TO FIND OUT WHICH STORE IS MOST CONVENIENT FOR YOU.

DOES STUDIO LLOYD ACCEPT RETURNS?

DUE TO THE PERSONALISED CUSTOM DESIGN OF OUR PRODUCTS, WE ARE UNFORTUNATELY NOT ABLE TO ACCEPT ANY RETURNS.